At Hannah Knots, we strive to provide the best DIY crafting products and ensure that you are fully satisfied with your purchase. However, due to the nature of our products, we have a strict return and refund policy in place. Please read our policy below for more details.
1. Return Policy
We do not accept returns on any of our products once they have been delivered, as our products are considered final sale due to their nature (crafting materials and kits).
2. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by either:
- Replacing the damaged or defective product.
- Offering a full refund if the product cannot be replaced.
To request a return for a damaged or defective product, please send an email to [email protected] with the following details:
- Your order number.
- A description of the issue.
- Clear photos of the damaged or defective product.
3. Refund Policy
- Non-Refundable Items: As we only offer cash on delivery (COD) payments, we do not offer refunds for items that are returned for reasons other than defects or damage.
4. Processing Time
Once your return request is approved, the replacement or refund process will be initiated within 7 business days. You will receive a confirmation email with details on the next steps.
5. Contact Us
For any questions or concerns regarding our Return and Refund Policy, or if you wish to request a return for a damaged/defective product, please contact us at:
Email: [email protected]